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How do I dispute a points deduction?

If your delivered work was rejected and you disagree, you have 48 hours to say why.

Updated Oct 14th, 2026

When delivered work is rejected, points come off your total. If you think the rejection was wrong, you can ask our team to look again.

Sending a dispute

  1. Open the Points page in your profile.
  2. In your points history, find the delivery rejection and select Dispute.
  3. Explain clearly why the work should have been accepted.
  4. Add photos or files that show it, up to 5.

Important: You have 48 hours from the rejection to send a dispute, and one dispute per rejection.

What happens next

Our team reviews it and lets you know by notification and email. If they agree with you, the points are given back. If not, the deduction stays.

A dispute is about points only. The rejection charge on your wallet isn’t refunded by it.

Related articles

  • How do points and ranks work?What earns and loses points, the five ranks, and how to move up.

Still have a question?

Our team is here Monday to Saturday, 8am – 6pm (WAT).

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