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Step-by-step guides to getting set up, taking on jobs, getting paid and running your account.

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Our team is here Monday to Saturday, 8am – 6pm (WAT).

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The platform for furniture makers: paid jobs, top furniture machines, loans to grow and a community behind you.

hello@mande.com.ngMonday to Saturday, 8am – 6pm (WAT)

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  • Getting started
  • Jobs
  • Payments & withdrawals
  • Plans & billing
  • Machine bookings
  • Ranks & growth
  • Your account

Getting started

Setting up your account and getting verified.

  • How do I get my account verified?The steps to sign up, what we check, and how long our team takes.

Jobs

Finding jobs and taking them from the first cut to sign-off.

  • How do I find and apply for jobs?Browsing open jobs, applying, and how many jobs you can hold at once.
  • How do I send proof for a production step?The six stages every job moves through, how your photos are reviewed, and what happens if a review runs late.
  • What happens when I deliver a job?Sign-off, your rating, automatic sign-off, the 7-day window and your last payments.
  • What happens if my finished work is rejected?The rejection charge, resubmitting, the limit of 3 rejections, and disputing a rejection.
  • How do I ask for more time on a job?

Payments & withdrawals

How you’re paid, the bonus and charges, and moving money to your bank.

  • How and when do I get paid for a job?Your pay comes in six parts as the job moves, with a bonus for on-time work.
  • How do I withdraw my balance?Moving money from your MANDE wallet to your bank account: what you need, the limits, and how long it takes.
  • What is an amount owed?Why your wallet can show an amount owed, and how it's paid off.
  • What if a withdrawal doesn't arrive?Pending, failed and completed withdrawals, and what to do in each case.
  • How do I add or change my bank account?Where your withdrawals go, and how to keep it up to date.

Plans & billing

Choosing a plan, renewals, saved cards, upgrades and cancelling.

  • Which plan is right for me?How the Solo Artisan, Workshop and Studio plans differ, and what each one needs.
  • How do plan renewals and payments work?Paying for your plan, automatic renewal, saved cards and paying from your wallet.
  • How do I change or cancel my plan?Upgrading, downgrading and cancelling, and when each one takes effect.
  • What happens if my renewal payment fails?Why a renewal can fail, what it means for your jobs, and how to put it right.

Machine bookings

Booking time on the machines at our Lagos factory, and what happens next.

  • How do I book time on the furniture machines?Choosing machines, picking a time, paying, and what to bring on the day.
  • What happens after I pay for a machine booking?Confirmation, moved slots, changes, cancellations and refunds.
  • How do I find my machine bookings?Three ways to see your bookings: your email, the My bookings page, or your dashboard.

Ranks & growth

Points, ranks, disputes and the MANDE Accelerator Program.

  • How do points and ranks work?What earns and loses points, the five ranks, and how to move up.
  • How do I dispute a points deduction?If your delivered work was rejected and you disagree, you have 48 hours to say why.
  • How do I qualify for an Accelerator loan?Loans of up to ₦10 million for makers who rank high on MANDE.

Your account

Keeping your account safe, appeals, and the MANDE community.

  • How do I keep my account secure?Two-factor authentication, and why some actions ask for a code.
  • What happens if my account is flagged or suspended?What each one means, and how to appeal a suspension.
  • How do I join the MANDE community?Where to follow MANDE for new jobs, payout updates and tips.
  • How do I manage cookies and marketing emails?Changing your cookie choices, and choosing which emails you get from MANDE.
  • How is my personal information protected?What we keep safe, who can see it, and how to get a copy or ask us to delete it.
Requesting an extension, how much time you can ask for, and time you get back automatically.
  • Can I cancel a job?When a job can be cancelled, and what happens to the money it has paid you.
  • How do I use a coupon code?Where to enter a coupon, and how it works with discounts and offers.
  • How do I close my account?What to do before you close your account, how to ask, and what happens next.