Once your payment goes through, your booking moves along in a few simple steps, and we email you at each one.
From paid to done
- Paid: you get a receipt with your booking code.
- Confirmed: our team confirms your slot. If a machine isn't free at the time you chose, we may move it, and the email shows the new date or time.
- Completed: you've used your time at the factory.
If the new time doesn't suit you, contact us and we'll cancel the booking and refund you in full.
If your payment doesn't go through
Your booking waits for payment and you can try again. Nothing is taken until the payment succeeds.
Changing or cancelling
Bookings can't be changed or cancelled online yet. Contact us as early as you can with your booking code, and our team will help.
The full rules are in our Machine booking policy.