Who can book
Anyone aged 18 or over can book time on the furniture machines at the MANDE factory in Lagos, with or without a MANDE account. Makers on a plan with a machine discount get it automatically when they book while logged in.
Making a booking
Choose your machines (up to 3 in one booking), the date, a start time and how long you need. Tell us what you are making, so our factory team can prepare.
The factory is open Monday to Saturday, 8am to 5pm Lagos time, unless the booking form shows otherwise. You can book up to 90 days ahead, with at least 2 hours' notice. Bookings by the hour must end by closing time on the same day, and bookings by the day start at opening time.
Your details and ID
We ask for your full name, email address, phone number and address, and a photo or scan of a government ID: your NIN card, passport or driver's licence (JPG, PNG, WebP or PDF, up to 5MB).
Your ID is stored privately, and only our staff can open it, through links that expire after 5 minutes. Bring the same ID with you on the day: we may refuse entry if it doesn't match the booking. See our Privacy policy for more.
Prices and payment
The price is each machine's price per hour or per day, multiplied by how long you book. A member discount or a coupon can reduce it, but they are never combined: you get whichever saves you more.
You pay in full when you book, through our payment partner's secure checkout. Your booking only counts as paid once our partner confirms the full amount. If the amount received is wrong, it is refunded automatically.
Confirmation
Once you've paid, our team confirms your slot by email. If a machine isn't available at the time you chose, we may move your slot when we confirm it, and the email tells you the new time. If the new time doesn't suit you, contact us and we'll cancel the booking and refund you in full.
Every booking email has a private link to your booking. You can also see all your bookings under My machine bookings, using a 6-digit code we email you (it lasts 10 minutes).
Changing or cancelling
Bookings can't be changed or cancelled online yet. If you need to, contact us at hello@mande.com.ng as early as you can before your booking starts, with your booking code.
When a paid booking is cancelled, by you or by us, you are refunded in full to the way you paid. Refunds can take a few working days to reach your account. If a refund fails, we will contact you to arrange it.
On the day
- Arrive on time. Your session ends at its booked time, so arriving late shortens it.
- Bring your ID, your drawings and your materials.
- Follow our factory team's instructions and safety rules, and wear the protective equipment they ask you to. They may stop any work that isn't safe.
- Look after the machines. You are responsible for damage caused by careless or unsafe use.
- You are responsible for your own materials and the pieces you make.
Questions
Email us at hello@mande.com.ng or use the contact form. We're available Monday to Saturday, 8am to 6pm (WAT), and usually reply within one working day.