Plans
Makers need an active plan to take on jobs. Our plans are Solo Artisan (for one person), Workshop (for teams of up to 10) and Studio (for teams of more than 10). They differ in:
- how many jobs you can work on at once (each waiting application also uses a slot)
- the discount you get on furniture machine time at our Lagos factory
- whether you have a dedicated MANDE officer
Current prices and features are shown on our pricing page and when you pay.
On Solo Artisan, your NIN is all you need. Workshop and Studio also need your company tax number and business licence number, and parts of your dashboard stay locked until you add them.
Billing
Plans are billed monthly or yearly, in advance. Your first payment is made by card, bank transfer or USSD through our payment partner's secure checkout, and your card is saved for renewals.
When we run an offer, the price you pay includes it. A coupon applies to a first payment or an upgrade only, never to renewals, and it is never combined with an offer: you get whichever saves you more.
Automatic renewal
Your plan renews automatically at the end of each billing period, until you cancel. Renewals are charged at the price in force on the renewal date, including any offer that is running.
You choose how renewals are paid in Settings › Plan: from a saved card (the default) or from your MANDE wallet. If you remove the card that pays your renewals, they move to your most recently saved card.
We will let you know before a price change applies to your renewal.
If a renewal payment fails
If we can't take your renewal payment, your plan becomes overdue and you won't be matched with or able to take on new jobs until it's paid. We don't retry the payment automatically: pay it from Settings › Plan whenever you're ready.
Upgrading
An upgrade starts straight away. You pay the difference between the two plans' prices for your billing period (it is not reduced for the part of the period already used), from your wallet, a saved card or a new card. Your new plan's price applies from your next renewal.
Downgrading
A downgrade takes effect at the end of your current billing period. You keep your current plan's features until then, and you can change your mind before it ends.
Cancelling
You can cancel at any time from Settings › Plan. Your plan stays active until the end of the billing period you have paid for, then it doesn't renew and you won't be matched with new jobs. You can resume your plan before the period ends.
Refunds
Plan payments are not refunded, including when you cancel or downgrade part way through a billing period, unless we charged you by mistake or the law requires a refund.
If we close your account because you broke our Terms and conditions, your plan ends straight away and is not refunded.
Questions
Email us at hello@mande.com.ng or use the contact form. We're available Monday to Saturday, 8am to 6pm (WAT), and usually reply within one working day.