Why we have guidelines
MANDE is a community of furniture makers, project leads and customers who rely on each other. These guidelines keep it fair, safe and worth being part of. They apply on the platform, at our Lagos factory and in our community channels, such as our WhatsApp group.
Be honest
- Use your real name and your own documents, and keep your details up to date.
- Only upload photos of the actual piece you are building, at the stage you are submitting.
- Report delays and problems early. Don't hide them.
- Don't try to get paid for work you haven't done, or misuse coupons and offers.
Be respectful
Treat project leads, MANDE staff, customers and other makers with respect. Harassment, threats, insults, hate speech and discrimination of any kind are not allowed. When you rate your project lead after a job, be fair and stick to the facts.
Protect customers' work
Drawings and designs you receive for a job are confidential. Don't share them, post them or use them to make pieces for anyone else.
Keep everyone safe
- Don't share other people's personal details without their permission.
- Never share your password or one-time codes. MANDE will never ask for them.
- Don't post your NIN, bank details or ID in community channels.
- Don't post spam, scams or misleading links, or advertise without our permission.
Community channels
Our community channels are run by MANDE. What you post there can be seen by every member. Our team may remove posts, or remove people from a channel, to keep it useful and safe.
When guidelines aren't followed
Depending on how serious the problem is, we may:
- remind you of the guidelines
- flag your account: you can hold only one job at a time, and you lose 100 points
- suspend your account: everything is paused, and you lose 200 points
- close your account, as set out in our Terms and conditions
We always tell you the reason.
Appeals
If your account is suspended, you can send an appeal from your dashboard, with up to 5 supporting files. Our team reviews every appeal. If it is approved, the suspension is lifted. If it is refused, you can appeal again with new information.
Reporting a problem
If someone isn't following these guidelines, tell us at hello@mande.com.ng with as much detail as you can. We treat reports in confidence.