Currency
All payments on MANDE are in Nigerian naira (NGN).
Your MANDE wallet
Every maker has a MANDE wallet. Money comes in from job payments, on-time bonuses and returned withdrawals. Money goes out when you withdraw to your bank, when you pay for your plan from your wallet, when finished work is rejected, and when you cancel a job you have already been paid for.
Your balance never goes below zero. If a charge is more than your balance, the rest is shown as an amount owed and taken from the next money that comes in.
You can see every transaction, and its status, under Transactions in your dashboard.
Job payments
Each job is paid in six parts, released to your wallet as soon as each is earned, plus a 5% bonus for finishing on time with nothing sent back. When two makers share a job, each payment is split equally. The stages and conditions are in the Jobs and quality policy.
Withdrawals
You can withdraw your balance to your bank account at any time, once:
- your NIN has been verified
- you have added a bank account
- your account is not suspended
- you have no other withdrawal on its way
Each withdrawal can be between ₦100 and ₦5,000,000. You confirm it with your password and a one-time code.
MANDE doesn't charge a fee to withdraw, and we cover our payment partner's transfer fee.
Most transfers arrive within minutes, but timing depends on the banks involved.
Your bank account
You can have one payout account: a Nigerian naira account with a 10-digit account number, in your own name or your business's name. The account name is taken from your bank, so you cannot type it in, and only its last 4 digits are shown afterwards.
We email you whenever your payout account is added or removed. If you did not make the change, contact us straight away.
If a withdrawal doesn't arrive
If our payment partner confirms that a transfer failed, the money is returned to your wallet straight away. If the result is unclear, the withdrawal stays "pending" while we check: we check again after 10 minutes, and if it still isn't clear after 24 hours, our team looks into it by hand.
If a withdrawal shows as completed but hasn't reached your account, contact us with the date and amount.
Payments to MANDE
Plans are paid by card, bank transfer or USSD through our payment partner's secure checkout, or from your wallet for renewals and upgrades (see the Subscription and cancellation policy). Machine bookings are paid at checkout when you book (see the Machine booking policy).
When you save a card on its own, we make a ₦50 check charge, which is refunded in full once the card is saved. Card details are held by our payment partners, Paystack and Flutterwave, and never by MANDE.
Mistakes
If money reaches your wallet by mistake, or a charge is made in error, we will correct it and tell you why. If you spot something wrong, contact us.
Taxes
You are responsible for any taxes due on what you earn through MANDE.
Questions
Email us at hello@mande.com.ng or use the contact form. We're available Monday to Saturday, 8am to 6pm (WAT), and usually reply within one working day.