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How do I ask for more time on a job?

Requesting an extension, how much time you can ask for, and time you get back automatically.

Updated Oct 17th, 2026

Delays happen: a late timber delivery, a power cut, a finish that needs longer to cure. The earlier you say so, the easier it is to plan around.

Asking for an extension

  1. Open the job and select Report Delay.
  2. Pick a new due date.
  3. Give a short reason, then send it.

Your project lead approves or declines it, and you'll get a notification either way.

Good to know

  • An extension can move the due date by up to 20% of the job's original length.
  • You can have one request waiting at a time.
  • Finishing after the original due date, without an approved extension, means the on-time bonus is lost.

Time you get back automatically

If your lead's review of a stage runs past 24 hours, you get 1 extra day for every 12 hours it's late, without asking.

Related articles

  • How do I send proof for a production step?The six stages every job moves through, how your photos are reviewed, and what happens if a review runs late.
  • Can I cancel a job?When a job can be cancelled, and what happens to the money it has paid you.

Still have a question?

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  • Good to know
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