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How is my personal information protected?

What we keep safe, who can see it, and how to get a copy or ask us to delete it.

Updated Oct 17th, 2026

How we protect it

  • Your NIN and bank account number are stored encrypted. Only their last 4 digits are ever shown.
  • ID documents are kept in private storage. Our staff can only open them through links that expire after 5 minutes.
  • Card details are held by our payment partners, never by MANDE.
  • Only staff who need your information for their role can see it, and access to sensitive records is logged.

Your rights

You can ask for a copy of your information, correct it, or ask us to delete it. Email hello@mande.com.ng with "Data protection" in the subject line, and we will reply within 30 days. Some records, like payments, have to be kept for as long as the law requires.

The full detail is in our Privacy policy.

Related articles

  • How do I manage cookies and marketing emails?Changing your cookie choices, and choosing which emails you get from MANDE.
  • How do I keep my account secure?Two-factor authentication, and why some actions ask for a code.
  • How do I close my account?What to do before you close your account, how to ask, and what happens next.

Still have a question?

Our team is here Monday to Saturday, 8am – 6pm (WAT).

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