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What happens if my renewal payment fails?

Why a renewal can fail, what it means for your jobs, and how to put it right.

Updated Oct 17th, 2026

A renewal can fail if your card has expired, your bank declines it, or your wallet doesn't hold enough. When it does, your plan becomes overdue and we let you know.

What it means

You won't be matched with or able to take on new jobs until the renewal is paid. We don't retry the payment automatically.

Putting it right

  1. Go to Settings › Plan.
  2. Add a new card, or switch renewals to your MANDE wallet if it has enough in it.
  3. Select Pay renewal.

Tip: Keep an eye on your card's expiry date. An expired card can't be chosen for renewals.

Related articles

  • How do plan renewals and payments work?Paying for your plan, automatic renewal, saved cards and paying from your wallet.

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